Legal

Terms of Service

Last updated September 6, 2026

These terms cover the use of cleanwithhaven.com and the residential cleaning services provided by Haven Cleaning Company ("Haven," "we," "us") in Scottsdale, Phoenix and the surrounding East Valley. By booking a cleaning or using this site, you agree to them. Please read the sections on quotes, cancellations, what we do not clean, and liability carefully, because they affect what you pay and what we are responsible for.

Who we serve

We clean occupied and vacant residences in our service area. You must be at least 18 and be the owner or occupant of the home, or have the authority of the owner or occupant to have it cleaned. If you are booking on someone else's behalf, such as for a family member or a tenant, you confirm you have permission to let us in and you accept these terms for that job.

Quotes and pricing

We quote a flat rate rather than an hourly one. The rate is based on the information you give us, including square footage, number of bedrooms and bathrooms, the service requested, the condition of the home, and any add-ons.

If the home differs materially from what was described, for example it is significantly larger, in substantially worse condition, or requires work outside the quoted scope, we will contact you before continuing and either agree a revised price with you or reschedule. We will not do extra work and bill you for it without your approval first.

Quotes are valid for 30 days. Prices for recurring service may change with at least 14 days' notice, and you may cancel at any time if you do not accept a change.

Scheduling, access and arrival windows

We give an arrival window rather than an exact time, because traffic and the job before yours can shift the schedule. We will let you know if we are running outside your window.

You are responsible for arranging access. Most clients give us a door code, a lockbox code, or a key. If we arrive and cannot get in, cannot get in safely, or the home has no running water or power, we will try to reach you and wait up to 20 minutes. If we still cannot start, the visit is treated as a cancellation inside 24 hours and the fee below applies.

Please secure pets that may be anxious around strangers, and let us know in advance about any alarm systems, cameras in use, or areas you would rather we did not enter.

Cancellations and rescheduling

• Give us at least 24 hours' notice to cancel or reschedule and there is no charge.
• Inside 24 hours, or if we cannot access the home on arrival, we charge half the visit rate, because the time has already been reserved and the crew has been scheduled.
• We may cancel or reschedule for weather, illness, staffing, or conditions that make the home unsafe to work in. If we cancel, you owe nothing.

What is included, and what is not

What each service covers is described on our services page and confirmed in your quote. Some things fall outside residential cleaning entirely. Unless we agree otherwise in writing, we do not:

• Handle biohazards, including bodily fluids, human or animal waste, needles, or crime scene cleanup.
• Remediate mold, remove pests or infestations, or clean homes with an active insect or rodent problem.
• Clean homes in hoarding conditions or with excessive clutter that prevents access to surfaces.
• Work above what can be safely reached from a two-step stool, including high windows, ceilings, chandeliers and light fixtures out of reach.
• Clean exterior windows, roofs, gutters, garages, or outdoor spaces.
• Move furniture or appliances heavier than roughly 25 pounds, or lift items that require two people.
• Clean or handle firearms, ammunition, or illegal substances.
• Provide childcare, pet care, or run errands.
• Launder or handle heavily soiled bedding or clothing beyond agreed laundry add-ons.

Our cleaners may decline to perform any task they reasonably believe is unsafe, and may leave a home that presents a safety risk. If that happens we will contact you the same day.

Your property

Please put away cash, jewelry, medication, firearms, and irreplaceable or high-value items before a visit. If something is fragile, unstable, antique, or has sentimental value, tell us in advance and we will leave it alone.

Homes have wear that is not always visible. Loose fixtures, existing chips, worn finishes, hairline cracks in tile and grout, and previously damaged surfaces can fail during ordinary cleaning. We are not responsible for pre-existing damage or for the normal failure of items already in poor repair.

If something is damaged or missed

Tell us within 48 hours of the visit. That window matters because it lets us see the issue before anything else in the home changes.

If we missed something within the agreed scope, we will come back and put it right at no charge, normally within three business days. If we damaged something, we will investigate, and where we are responsible we will repair it, replace it, or credit you, at our option. Our responsibility for any single incident is limited as described under Limitation of liability below. Claims made after 48 hours may not be accepted.

Payment

Payment is due on the day of service unless we have agreed otherwise in writing. We accept the methods listed on your invoice. Invoices unpaid after 7 days may incur a late fee of $25, and we may pause service on an account with an unpaid balance. If a payment is returned or a card is declined, you are responsible for any fee our processor charges us.

Tips are never expected and never required. They go entirely to the cleaners.

Hiring our cleaners directly

We invest significant time and money recruiting, screening and training our team. For 12 months after your last visit, you agree not to hire, engage, or contract any Haven cleaner directly, or through another company, for household services. If you would like to hire someone from our team, contact us first and we can discuss a placement fee. If a direct hire happens without our agreement, you agree to pay a placement fee of $3,500.

Insurance

Haven carries general liability insurance covering bodily injury and property damage arising from our work, and is bonded under an Arizona business service bond. Our cleaners work as independent contractors rather than employees. Certificates of insurance are available on request.

Limitation of liability

To the fullest extent permitted by Arizona law, our total liability to you for any claim arising out of a cleaning visit or these terms is limited to the greater of the amount you paid for the visit giving rise to the claim, or the amount recoverable under our applicable insurance policy. We are not liable for indirect, incidental, special, or consequential damages, including lost income, loss of use of your home, or emotional distress.

Nothing in these terms limits liability for gross negligence, willful misconduct, or anything that cannot be limited under applicable law.

No warranty on results beyond our scope

We take real care with the work, and we will re-clean anything within scope that we missed. That said, cleaning cannot restore surfaces that are permanently stained, etched, worn, or damaged, and some hard water deposits, grout discoloration and set-in stains do not come out. We do not warrant that every mark can be removed.

Website use

The content on this site, including text, photographs, and design, belongs to Haven Cleaning Company or is used with permission. You may not copy or republish it without our written consent. Do not attempt to interfere with the site, submit false information through our forms, or use the site for any unlawful purpose.

Form submissions are not a booking. A visit is confirmed only when we reply and confirm a date.

Governing law and disputes

These terms are governed by the laws of the State of Arizona, without regard to its conflict of laws rules. If a dispute arises, please contact us first at info@cleanwithhaven.com. Most problems are solved in a phone call.

If we cannot resolve it, any legal action must be brought in the state or federal courts located in Maricopa County, Arizona, and both parties consent to the jurisdiction of those courts.

Changes to these terms

We may update these terms. The version posted here on the date of your visit is the version that applies to that visit. If we make a significant change, we will notify active clients by email.